Call forwarding, also known as 'call diverting' allows the user to forward incoming calls from your phone to any other phone or to voicemail. You can thus be sure not to miss any call while you are away from home or office.

Forwarded calls, for instance, can be directed to a mobile phone that travels with the person who is using the forwarding. In some cases, the calls are forwarded to a call center, where a customer or other caller will talk to a human being and leave a message rather than talk to an answering machine.

Call forwarding simply means that when your phone rings at home, and you are not there, the call is transferred to another phone. For example, you can forward your calls to your mobile phone if you want anyone to reach you anywhere or you can forward your home calls to your office while you are working.