 Call Queues |
|
|
Call Queuing allows you to accept more calls into your telephone system than you have extensions or employees capable of answering them. |
| |
It allows you to deal efficiently with calling peaks without losing valued customer's calls and projects a professional image of your business. |
| |
Virtual queuing is a concept used in inbound call centers. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in First In, First Out order until agents become available. |
| |
With Call Queuing, instead of getting an engaged tone your customers are answered automatically and held in a queue. While they are waiting for a representative they receive personal messages about how many calls are in front of them followed by music while they are waiting. |
Queues consist of: |
| |
- Incoming calls being placed in the queue
- Members that answer the queue (extensions or users that login as agents)
- A strategy for how to handle the queue and divide calls between members
- Music played while waiting in the queue
- Announcements for members and callers
|
| |
As with all our services, Call Queuing is simple to use and set up, web based and self service. |
| |
|
| Other VoIP Features |
|
| |
|
|
+44-203-0265621 
+1-818-230-1221 
+91-99-888-37758
