Advanced PBX & Call Center Softwares

Capanicus is a premier call center solution provider company with expertise in development of advanced call center software solutions. We use the power of innovative programming and cutting-edge technologies to develop integrable, comprehensive, and efficient call center software. By giving your call agents access to call center billing, CRM, PBX, and other services, they grant them more control over guided calls. Also, they aid in optimizing their skills and time and boosting the customer experience.

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Core Features of IP PBX

We offer you the best Call Center Software with the latest and enhanced features. It grants you benefits like simplified
call management and enhanced scalability, performance monitoring, reporting, and customer engagement.

Call Return and Routing

Phone Book

Blind and Attended Transfer

Configurable Routing Rules

Queue & Agent with Recording option

Selective Acceptance

Hold and Retrieve

Playback Extensions

Selective and Anonymous Rejection

Audio Conference Room

Call Park & Pickup

Multi-Tenant Support

Group Call Pickup

Integrated Billing

Multilingual Support

Find Me / Follow Me

Dashboard with Real-time system status

Caller ID / Restricted Caller ID

Intercom Dialing

Call detail Records (CDRs)

Black List/White List

Redial/Speed Dial

Forwarding Rule

Advanced Report Scheduler

Our advanced report scheduler is equipped with various useful functionalities and capabilities, some of which are given below.

✦ Schedule reports on one time, daily, chosen days, weekly, monthly, and yearly basis.
✦ Choose particular reports to be scheduled from a list of available reports
✦ Customize reports by setting parameters such as date ranges, particular queues, or any other criteria
✦ Integration with other call center management tools or CRM systems to provide a comprehensive view of operations

Telecalling Software With Admin Tools

This telecalling software with admin features enables managers to oversee and optimize telemarketing or customer service-related operations. The software is usually equipped with features such as call center metrics and KPIs’ tracking, monitoring the performance of telecalling agents, and user management. The use of the software leads to improved customer satisfaction and enhanced team efficiency.

Third-Party CRM Integration: Maximize Insights & Productivity

By allowing you to integrate your third-party CRMs with the Contact Center Software, Call Center facilitates seamless customer data exchange. Instead of switching between systems, call agents can directly access customer-related information for interacting with customers. This in turn streamlines your call center workflows and improves your customer service. The contact center software can be integrated with various popular third-party CRM tools, including Zoho CRM, Salesforce as well as Hubspot.

Quality Module: A System Designed To Monitor Every Agent’s Progress

A Quality Module enables Admin at Call Center Software to monitor agents’ performance. Also, it lets him design fatal and non-fatal questionnaires, add parameters, and perform quality assessments with call recording. Moreover, the admin can select campaign-related questions, generate quality DQR reports, and create the QA dashboard. Additionally, the agent at Call Center Software can accept or decline the QA’s feedback. Using a quality module thus leads to improved agent performance, satisfied customers, regulatory compliance, and maintenance of quality standards.

Work From Anywhere With A Mobile Agent App

This Telecalling Software is loaded with various useful features that are required to work remotely. These include remote access, unified communication, omnichannel capabilities, and real-time monitoring and management. The software enables call center agents to work flexibly and efficiently in a remote work environment. They only need to log in, set their availability, and receive calls from anywhere through their mobile devices. It is the best Call Center Software for businesses that excel.

Looking to Build Smarter Software?

Didn’t find what you need? Tell us what you’re looking for and get a solution built around it.

Looking to Build Smarter
Software?

Looking to Build Smarter
Software?

Didn’t find what you need? Tell
us what you’re looking for and
get a solution built around it.

Advanced PBX & Call Center Softwares

Core Features of IP PBX

Advanced Report Scheduler

Telecalling Software With Admin Tools

Third-Party CRM Integration: Maximize Insights & Productivity

Quality Module: A System Designed To Monitor Every Agent’s Progress

Work From Anywhere With A Mobile Agent App

Got an Idea? Let’s Make It Happen

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